SHIPPING
National and international orders will ship within 2-5 days of receipt of payment excluding weekends and holidays.  National shipments will be shipped by Correos de Costa Rica, EMS Courier Service or Encomiendas.  Encomiendas is much less expensive but does not offer insurance.  International orders will be shipped by Correos de Costa Rica or EMS Courier Service.

RETURNS
Are not generally accepted but will be reviewed on a per case basis.  Should your case warrant a return, there will be a restocking fee and you will be responsible for the shipping costs.

DAMAGES
We pack all of our orders very carefully. It will be the customer's responsibility to make any claim with the delivery service provider for damages. Please contact us immediately and keep all boxes and packing materials for the carrier to inspect if necessary.

MISSING ORDERS
We certify all packages and it will be the customer's responsibility to make any claims with the postal service. Please contact us if your package has not arrived within 30 days of our shipping notice. We can provide you with certification information upon request.

ORDER DELAYS
We try to keep an accurate inventory. Unfortunately we cannot guarantee that we have all items in stock at all times.  If an item is out of stock, an e-mail will be sent informing you of the next available ship date. Normally, we will hold the entire order until all items are available.

We recommend that you wait until all items are in stock.  After 21 days, we will automatically ship any available item in your order and delete the missing items.  If you have made other arrangements with us we will happily send any available items immediately. Just contact us to let us know you want us to ship what we have.  Please note that you will be charged the relevant shipping costs if you wish us to split your order into more than one shipment.

UNDELIVERABLE ORDERS
Normally, several attempts will be made before an order is returned to us as undeliverable. If an order is returned to us as undeliverable we will first contact you to verify shipping address. If we are unable to contact you with the contact information you provide then we will issue a store credit for the value of the order minus delivery charges.

We want you to be happy with your purchase and we are here to help. Feel free to contact us if you have questions that are not answered here. We will be happy to assist you!